Billing

BILLING FAQS

Who do I call with a question regarding an invoice or itemized statement? Clients will receive invoices by mail, text, and email. If you have questions regarding your bill, please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com or directly at 512-308-9152.
Who to contact if you need to update payment arrangements or request payment discounts from financial hardship? We offer flexible payment plans, prompt payment discounts, and hardship discounts. The longest payment plan we can offer is 24 months. Please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com or directly at 512-308-9152.
Who do I contact regarding any refund owed? Note that Insurance client refunds will NOT be considered until you have discharged, and ALL insurance claims have finalized and paid, this process can take up to 90 days after being discharged.Please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com or directly at 512-308-9152.
What are the office hours for the patient Financial Services Team? The Patient Services Team is available Monday to Friday between 8 -5 pm PST time. ONLINE SELF SERVICE – PATIENT PORTAL

Pay your full balance or part of your balance online at paystatementonline.com You will need your account number from your invoice or statement to access the online portal. LIVE SUPPORT – Patient Financial Services Help Line Office Hours Monday to Friday 8-5PM PST Phone Number: 512-308-9152 EMAIL SUPPORT – PATIENT FINANCIAL SERVICES patientfinancialservices@sunshinebh.com At Sunshine Behavioral Health, we believe in the transformative power of compassionate care. Our mission is not just to treat, but to empower and uplift. Our team of dedicated professionals works tirelessly to make a positive difference in the lives of those we serve.

Program	Billing Number	Location
	512-308-9152	Texas

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Medical disclaimer:

Sunshine Behavioral Health strives to help people who are facing substance use disorder, addiction, mental health disorders, or a combination of these conditions. It does this by providing compassionate care and evidence-based content that addresses health, treatment, and recovery.

Licensed medical professionals review material we publish on our site. The material is not a substitute for qualified medical diagnoses, treatment, or advice. It should not be used to replace the suggestions of your personal physician or other health care professionals.